Your Rights as a Client
Client Rights & Responsibilities
Harbor Home Healthcare is committed to protecting the rights and dignity of every client we serve. Under Virginia regulation 12VAC5-381, you have the right to be treated with respect and to participate fully in your own care.
Your Rights
What you are entitled to as a Harbor client
Every client served by Harbor Home Healthcare has the right to receive quality care that respects their dignity, privacy, and individual preferences. These rights apply from the moment services begin and continue throughout your relationship with Harbor.
No client will be subjected to discrimination, retaliation, or loss of services for exercising these rights.
Regulatory Basis
Governed by Virginia regulation
These rights are established under 12VAC5-381-230 — the Virginia regulation governing home care organizations. Harbor Home Healthcare is required to inform every client of these rights in writing before or at the start of services.
You may request a written copy of your rights and a copy of Harbor's complaint process at any time.
Client Rights in Detail
Your rights as a client of Harbor Home Healthcare
Dignity & Respect
The right to be treated with dignity, consideration, and respect for your personal values, regardless of race, religion, gender, age, disability, diagnosis, or background.
Privacy & Confidentiality
The right to privacy in your home and in the conduct of your personal affairs. Your health information is confidential and protected in accordance with applicable law.
Plan of Services
The right to be informed of your plan of services, to participate in its development, and to refuse any service without retaliation or loss of other services.
Information & Explanation
The right to receive a complete explanation of all services being provided, including the identity and qualifications of any person providing care in your home.
Payment Disclosure
The right to receive a written statement of services and charges before services begin, and to receive a copy of your billing statement upon request.
Voice Grievances
The right to voice complaints or grievances about care or services without fear of discrimination or retaliation. All complaints are reviewed and responded to promptly.
Non-Discrimination
The right to services without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic under applicable federal and state law.
Safe & Appropriate Care
The right to receive safe, appropriate, and professional care in accordance with your plan of services, and the right to have that care supervised by a registered nurse.
Client Responsibilities
What we ask of our clients
To help us provide the best possible care, we ask that clients and their families:
- Provide accurate and complete information about health status and needs
- Cooperate with the care plan and inform Harbor of any changes in condition
- Treat Harbor staff with courtesy and respect
- Notify Harbor in advance when services are not needed or must be rescheduled
- Meet financial obligations in accordance with your agreement
How to Exercise Your Rights
Contact us with any concern
If you believe your rights have been violated or have a concern about your care:
- Contact Harbor directly at (703) 734-6683
- Submit a written complaint to Harbor Home Healthcare, 4229 Lafayette Center Dr, Chantilly, VA 20151
- Contact the Virginia Department of Health OLC: 1-800-955-1819
- File a complaint with your Cardinal Care managed care plan
Questions about your rights or care?
Our team is here to help. You can also view our Complaints & Grievances process for additional guidance.