Frequently asked questions

Call (703) 734-6683 or send a short request. We'll ask what's changed at home and what kind of help you're looking for, then explain the next steps.

No. No documents are needed for your first inquiry. We'll explain what's needed later and how to share it securely.

It depends on the schedule you need, caregiver availability and, if you use insurance or a Cardinal Care plan, approval before services begin. We'll talk through timing with you.

Personal Care is regular help with daily routines such as bathing, dressing and meals. Respite Care gives a family caregiver planned time away while a Harbor caregiver helps at home. Specific coverage programs may require an unpaid primary caregiver.

No. Harbor provides non-medical care. Caregivers can remind someone to take their medication, but they don't give medications or perform nursing tasks.

Fairfax County, Fairfax City, Falls Church, Arlington, Alexandria, Loudoun County and Prince William County.

Screening includes criminal record checks, signed criminal-history disclosures, employment-history review and job-related references. Training and skills are reviewed for assigned care, with licenses or certifications checked when applicable.

We aim to keep the same caregivers with a client wherever scheduling allows, because familiarity matters.

Tell us. We'll talk with you and the supervisor and discuss options, which may include introducing a different caregiver, depending on availability.

For people enrolled in Virginia's CCC Plus Waiver, these services can be covered once they're approved by the person's health plan. How paying for care works

Medicare generally doesn't cover ongoing non-medical personal care at home.

Yes. We explain rates, scheduling and terms in writing before care begins.

Call us, share feedback online, or use our complaint process. You have the right to raise a concern without fear of retaliation.