Home / Getting Started / Our Care Process
How care begins
Three clear stages from your first conversation to ongoing support, with care planning, payment and availability explained along the way.
Getting started
Care begins with a conversation.
Three stages help you understand what happens next. You do not need to have every answer before reaching out.
Talk with Harbor
Tell us what has changed at home and when help would make a difference. We discuss service fit, location, scheduling and ways to pay.
Plan your care
A Harbor registered nurse visits your home to learn your routines, preferences and assessed needs, then develops a written plan. Payment arrangements and any required coverage approvals are confirmed before services begin.
Begin support
Once planning, payment and caregiver availability are confirmed, we introduce your caregiver. A Harbor nurse supervisor visits at least every 90 days, and we review the plan as needs change.
Private-pay rates and terms are provided in writing. Long-term care insurance depends on your policy. Cardinal Care services require applicable eligibility and authorization.
Before you call
Helpful to have ready
None of this is required for a first conversation, but it helps.
- What has become harderBathing, dressing, meals, moving around, or time for a family caregiver.
- Days and timesWhen help would make the biggest difference.
- How you plan to payPrivate pay, long-term care insurance or a Cardinal Care health plan, if known.
- Who to contactThe best person and phone number for follow-up.
START WITH A CONVERSATION
Ready to take the first step?
Call or send a short request. We'll follow up to talk through options. No documents needed for your first inquiry.