Client Complaints & Grievances
Your right to speak up and be heard
Harbor Home Healthcare wants to know right away if you have a concern about the care or services we provide. You have the right to file a complaint at any time, without fear of retaliation.
Contact Harbor directly so we can review your concern promptly and explain next steps.
(703) 734-6683Your rights when you file a complaint
- You may voice complaints or concerns at any time.
- You will not be treated differently or lose services because you filed a complaint.
- Your complaint will be handled as confidentially as possible.
- You may designate a family member or representative to speak on your behalf.
These protections are part of your Client Rights and Harbor’s responsibilities as a Virginia licensed home care organization.
View full Client RightsWhat to include
To help us review your concern as quickly as possible, please include:
- Your name and best contact information
- The client’s name, if different
- A short description of the concern
- Relevant dates, staff names, or service details if available
How to file a complaint with Harbor
If you have a concern about care, services, scheduling, billing, communication, or how you were treated, please contact Harbor directly.
4229 Lafayette Center Dr,
Chantilly, VA 20151
Developer note: replace the complaint email with Harbor’s actual internal complaint or compliance contact.
What happens after you file a complaint
- We log your complaint. Your concern is documented for tracking and follow-up.
- We review and investigate. Management reviews the concern and gathers the information needed.
- We determine findings and next steps. We assess what happened and what action is appropriate.
- We respond to you. Harbor will notify you of the proposed resolution within 30 days.
We maintain documentation of complaints and resolutions as part of our quality and compliance process.
External Reporting Options
If you are not satisfied with our response
You may also report concerns directly to the Virginia Department of Health, Office of Licensure and Certification (OLC), which investigates complaints involving licensed home care organizations.
File by Phone
Toll Free: 1-800-955-1819
Metro Richmond: (804) 367-2106
Mailing Address
VDH Office of Licensure and Certification
ATTN: Complaint Unit
9960 Mayland Drive, Suite 401
Henrico, VA 23233-1463
You may choose to identify yourself when filing with VDH. For the most current instructions and options, use the official VDH complaint page.
Need help using the complaint process?
If you need assistance because of language, hearing, accessibility, or other needs, please contact Harbor. We will make reasonable efforts to help you use the complaint process.