Ethics & Anti-Fraud
Integrity, accountability, and client protection
Harbor Home Healthcare is committed to ethical conduct, accurate communication, client protection, and compliance with applicable laws, regulations, and internal policies. We maintain a zero-tolerance approach to fraud, abuse, neglect, exploitation, and misconduct.
Contact Harbor directly if you believe there has been fraud, abuse, neglect, exploitation, misconduct, or billing irregularities.
(703) 734-6683Our commitment
Harbor Home Healthcare expects all employees, contractors, caregivers, and representatives to act honestly, professionally, and in the best interests of clients and families. We are committed to accurate documentation, appropriate billing practices, confidentiality, and respect for client rights.
Zero tolerance
Harbor does not tolerate fraud, abuse, neglect, exploitation, falsification of records, retaliation against people who raise concerns, or any conduct that violates client rights or applicable law.
Ethical standards
- Act with honesty, integrity, and professionalism
- Treat every client with dignity, respect, and privacy
- Communicate truthfully about services, billing, and coverage
- Follow Harbor policies and applicable laws and regulations
Fraud prevention
- No falsification of timesheets, visit records, care notes, or service documentation
- No billing for services not provided or not authorized
- No misleading statements about payer coverage, services, or eligibility
- No misuse of client funds, benefits, property, or personal information
Abuse, neglect, and exploitation
- No mental or physical abuse
- No neglect of client needs or safety
- No property exploitation or financial misconduct
- Concerns must be reported promptly through Harbor’s internal processes and other required channels when applicable
Confidentiality and privacy
- Protect client medical, personal, and financial information
- Use secure communication and documentation practices
- Share information only as permitted by law and Harbor policy
- Respect confidentiality in person, by phone, online, and in records
Reporting Concerns
How to report ethics or fraud concerns
If you are aware of possible fraud, abuse, neglect, exploitation, misconduct, confidentiality violations, or billing concerns, please report it promptly.
Contact Harbor Directly
Phone:
(703) 734-6683
Email:
compliance@harborhhc.com
Medicaid Fraud or Abuse
Virginia Medicaid maintains a Fraud & Abuse Referral Hotline for concerns about inappropriate use of Medicaid benefits or program abuse. :contentReference[oaicite:1]{index=1}
Virginia Medicaid Fraud & AbuseMedicaid Fraud Control Unit
The Virginia Office of the Attorney General’s Medicaid Fraud Control Unit accepts reports involving suspected Medicaid fraud and certain abuse or neglect matters. Phone: (804) 371-0779 or 1-800-371-0824. :contentReference[oaicite:2]{index=2}
Virginia MFCUNon-retaliation
Harbor prohibits retaliation against any client, family member, employee, contractor, or representative who raises a good-faith concern or participates in a review or investigation. Concerns may be raised without fear of loss of services or unfair treatment.
Questions about ethics, compliance, or reporting?
If you are unsure whether something should be reported, please contact Harbor. It is always appropriate to raise a concern when client safety, privacy, honesty, documentation, or billing practices may be involved.