Client Rights

Respect, dignity, privacy, and clear information

Harbor Home Healthcare is committed to protecting the rights of every client and family we serve. We want you to understand your rights, your choices, and how to raise questions or concerns at any time.

File a Complaint Call (703) 734-6683

Questions about your rights?

Our team can help explain Harbor’s policies, complaint process, privacy practices, and what to expect before care begins.

(703) 734-6683

Your rights matter

Harbor Home Healthcare provides non-medical home care services in a manner that supports dignity, safety, privacy, and informed decision-making. These rights are reviewed with clients or their representatives as part of the admission process. :contentReference[oaicite:1]{index=1}

If you have a concern

You have the right to voice grievances and complaints related to services without fear of reprisal. Harbor maintains complaint procedures and provides a proposed resolution within 30 days. :contentReference[oaicite:2]{index=2}

View Complaints & Grievances Process

Respect, privacy, and safety

To be treated with courtesy, consideration, and respect
To have your privacy respected
To receive confidential treatment of medical and financial records as provided by law
To be free from mental abuse, physical abuse, neglect, and property exploitation

Participation in care

To participate in planning your home care services
To understand the nature, frequency, and purpose of services
To refuse services
To ask questions and receive clear information about your care

Qualified caregivers and communication

To be served by individuals who are properly trained and competent to perform their duties
To receive clear communication about services and next steps
To designate a family member or representative to assist with communication when appropriate

Complaints and grievances

To voice grievances and complaints related to Harbor’s services without fear of reprisal
To receive information about Harbor’s complaint procedures
To be given contact information for Harbor, the State Ombudsman, and the OLC Complaint Unit at admission

Read our Complaints & Grievances page

Payment and fee information

To be advised before care begins about the extent to which payment may be expected from federal or state programs
To be advised about the extent to which payment may be required from you
To receive a schedule of fees and charges for services
To receive information about billing, payment methods, third-party payer coverage, and charges not covered
To be advised orally and in writing of fee changes that are your responsibility

Additional important rights

To receive advance directive information before services begin
To receive information about notice requirements for cancellation or reduction of services
To receive information about Harbor’s refund policies
To receive at least five days written notice if Harbor determines services will be terminated

Important note about service information

Before care is initiated, Harbor provides oral and written information about services, billing, payment expectations, and other key policies. Exact coverage and payment responsibility may depend on eligibility, payer requirements, and services authorized for the client. :contentReference[oaicite:3]{index=3}

Need help understanding your rights?

If you have questions about services, privacy, fees, complaints, or the admission process, please contact Harbor Home Healthcare. We are here to help explain your options clearly.

Call (703) 734-6683 Complaints & Grievances